Small business call center software - As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small and growing company.
Phone service remains one of the top channels of customer support for most businesses, which is why it’s important for growing companies to find the best call center platform to manage support. A recent survey by marketing giant HubSpot revealed that 69% of customers prefer phone support with a live agent. However, live chat is becoming increasingly popular as a support channel.
A lot of call center software includes features to help you manage omnichannel communications. You can connect with customers by phone, email, live chat and social media, to name a few. Call routing and interactive voice response usually come standard with most call center software, so you can quickly and effectively help customers get to the right agent or answer their questions without having to connect them to a customer support representative.
2. Zendesk Talk
small business call center software
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