help desk software for small business

Help desk software for small business - Help desk software is used to organize customer inquiries. With a built-in ticketing system, customer service representatives and technical support workers can manage and respond to issues as they arise. A help desk can be used within a company to serve employees, or as a tool to help customers.

Help desk software can help you automate this process so you can take care of business over the phone, email, website, and other channels. These tools are designed to help your team get more done and scale with you as your business grows. Every business needs a help desk, but making it as efficient and responsive as possible takes software automation. We tested the leading help desk solutions to see which one delivers the best results.



The main difference between a solopreneur and a small business is that a solopreneur needs a streamlined system to manage customer communication on their own, while small-sized businesses have a small team to offer support. However, both require a small business help desk software with automation capabilities that help them focus purely on answering tickets while the routine tasks are taken care of. Small businesses can benefit from a help desk that can:

  1. Automatically tag, categorize and prioritize incoming requests. 
  2. Remove the need to juggle the same inbox, folder structures, and logins between various team members in small businesses.
  3. Enable canned responses for frequently asked questions instead of answering them over and over again.


top 10 help desk software

1. HaloITSM 
Best Help Desk software for Enterprises

2. Zendesk 
Best help desk software for productivity and customer experience

3. Salesforce Service Cloud 
Best for all digital end-to-end engagement with your customers.

4. Zoho Desk 
Best context-aware help desk software with multi-channel capabilities

5. FocalScope 
Best for customers to reach you on their preferred channels

6. LiveAgent 
Best help desk software for analytics and reporting

7. InvGate 
Best enterprise level service desk

8. EngageBay 
Best for creating personalized ticket views

9. OneDesk 
Best live chat feature for helpdesk software

10. Wrike
Best help desk software for cross-departmental collaboration



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