Sears Home Services Overview
About Sears Home Warrenty
Sears Home Warrenty is a service offered by the Sears Home Services division. It is designed to provide homeowners with protection and coverage for their home's major appliances and systems. Sears Home Warranty plans typically cover items such as HVAC systems, electrical systems, plumbing systems, kitchen appliances, laundry appliances, and more.
With a Sears Home Warranty, homeowners can rest assured that their covered appliances and systems will be repaired or replaced if they fail due to normal wear and tear. The program offers several plan options, ranging from basic appliance coverage to more comprehensive coverage that includes major systems like HVAC and plumbing.
Sears Home Warrenty is a popular choice among homeowners who want to protect their home's appliances and systems without having to pay out of pocket for costly repairs or replacements. However, it's important to review the terms and conditions of any home warranty plan carefully before signing up, to ensure that the coverage meets your needs and budget.
Sears Home Warrenty Overview
Sears Home Warrenty is a home warranty service offered by Sears Home Services, a division of Transform SR Brands. The program is designed to provide homeowners with protection and coverage for their home's major appliances and systems.
Sears Home Warranty offers several plan options to fit different needs and budgets. The plans typically cover items such as HVAC systems, electrical systems, plumbing systems, kitchen appliances, laundry appliances, and more. Some plans even include coverage for additional items like garage door openers, central vacuum systems, and pool and spa equipment.
In the event that a covered appliance or system fails due to normal wear and tear, Sears Home Warranty will arrange for a qualified service technician to diagnose and repair the issue. If the item cannot be repaired, Sears Home Warranty will replace it with a similar item of equal or greater value.
Sears Home Warrenty also offers a 180-day workmanship guarantee, which means that if a covered repair fails within 180 days of the repair date, Sears will send a technician to fix it at no additional charge.
Sears Home Warranty has a nationwide network of pre-screened and licensed service technicians, so homeowners can have peace of mind knowing that they're working with qualified professionals. Customer service is available 24/7 to assist with claims and other inquiries.
It's important to note that Sears Home Warrenty may not cover all repairs or replacements, and there may be limitations and exclusions in the contract. Homeowners should review the terms and conditions of any home warranty plan carefully before signing up.
Sears home warranty services
Sears Home Warrenty offers several plans that cover essential home systems and appliances. These plans can help protect homeowners from unexpected repair costs and provide peace of mind knowing that qualified technicians are available to help when needed. Some of the covered items under a Sears Home Warranty plan may include:
- Heating and cooling systems
- Kitchen appliances, such as refrigerators, dishwashers, and ovens
- Electrical and plumbing systems
- Laundry appliances, such as washing machines and dryers
- Garage door openers
Sears Home Warrenty plans also come with 24/7 customer service and a network of licensed and insured technicians who can assist with repairs or replacements. In addition, Sears Home Warranty offers complimentary annual preventive maintenance checks for heating and cooling systems, which can potentially save homeowners hundreds of dollars by detecting and fixing problems early.
It's important to note that the coverage and pricing of Sears Home Warrenty plans may vary based on your location and the specific plan you select. It's recommended to review the terms and conditions of each plan carefully before making a decision to ensure that it meets your specific needs and budget.
What a Sears home warrenty offers
Sears Home Services, which provides home warranty plans, offers customers a choice of three plans, giving them more flexibility compared to other companies that typically offer only two plans. Additionally, Sears Home Services provides generous coverage caps, with up to $10,000 per claim and up to $50,000 as an annual coverage limit. This level of coverage is notably higher than what is typically provided in a standard home warranty plan.
Another benefit of Sears Home Services' home warranty plans is the discounts they offer. For instance, the Appliances plan comes with a 25% discount on HVAC and water heater repairs, which are not covered under the plan. This means customers can still save money on repairs without coverage.
Sears Home Services also provides complimentary yearly heating and cooling maintenance checks, and discounts on oil changes at Sears Auto Centers. While the future of these benefits is uncertain following the acquisition by Transformco, they are currently still accessible to customers.
It's recommended that customers carefully review the terms and conditions of each plan before making a decision to ensure that it meets their specific needs and budget.
What a Sears home warrenty doesn’t offer
Like any home warranty company, Sears Home Services has its limitations. One of the biggest drawbacks for Sears customers is the company's ongoing transformation, which has caused concerns about the future of the company. Some customers are cancelling their contracts because they are unsure what Sears will look like in two or three years. Additionally, some customers have reported unreliable customer service.
While Sears offers high maximum coverage caps, not every appliance is comprehensively covered. For instance, "commercial-like" appliances such as high-grade stoves have coverage limits of $1,000, while some heating systems have $1,500 limits. Another notable limitation is that Sears does not offer a workmanship guarantee. Some home warranty companies provide a 90-day or 180-day workmanship guarantee, which means that customers do not have to pay a service fee for the same issue twice. With Sears, customers must pay a service fee each time they file a claim.
It's important for customers to carefully review the terms and conditions of each plan and to take into account the limitations of the company before making a decision.
Types of warranty plans available
Sears Home Services offers three different home warranty plans, each with its own fees and coverage. Here's a breakdown of each plan:
The Appliance plan is a warranty plan that covers all the important appliances in your home, such as your refrigerator, built-in dishwasher, stove, microwave, washer and dryer, trash compactor, and exhaust fan. The plan covers appliances regardless of whether they were purchased from Sears. The exact cost of coverage will depend on your location and home size, but for an average single-family home in California, the cost is around $600 per year or $50 per month. This is the most affordable plan that Sears offers.
Major Systems Coverage Plan
The Major Systems plan covers systems in your home such as plumbing, electrical, central heating, garbage disposal, faucets and toilets, water heater, water softener, ceiling fans, and garage door opener. Again, the systems don't have to be installed by Sears. The cost of this plan is around $720 per year or $60 per month for a standard single-family home in California. This plan is slightly more expensive than the Appliances plan because the repairs for these systems can be more labor-intensive.
Whole House Plan
The Whole House plan offers comprehensive coverage for all the appliances and systems listed in the Appliance and Major Systems plans. Additionally, you have the option to add extra coverage for things like a pool and spa, septic tank, stand-alone freezer, or sump pump for an additional cost. The pricing for these add-ons varies by location, with the most expensive being the pool/spa addition at around $190 per year in California. You can add these options to any plan, not just the Whole House plan. The cost of the Whole House plan is around $840 per year or $70 per month for an average single-family home in California.
Sears Home Services Plans
Sears Home Services offers three different home warranty plans to suit different needs: Appliance, Systems, and Whole Home. The Appliance plan covers 11 major kitchen and laundry appliances, while the System plan covers your HVAC, electrical, and plumbing systems. The Whole Home plan is a combination of the two. Regardless of which package you choose, there is a $100 service fee per claim and a $10,000 annual cap on payments. Pricing is based on your address and you can opt for monthly or yearly payments.
All of the Sears Home Services plans offer additional benefits, such as heating and cooling preventative maintenance checks. Homeowners in Hawaii receive a complimentary refrigerator check instead of the standard maintenance check. Contract holders also receive a 25% discount or reimbursement for services and parts provided by Sears for HVAC, appliance, and water heater repairs during the 30-day waiting period. There are also add-ons available for swimming pool, spa, septic system, well pump, freestanding freezer, and sump pump coverage.
Here are the details of the three Sears Home Services plans:
- The Appliance plan covers most common home appliances, such as washers, dryers, ovens, cooktops, ranges, and refrigerators, as well as trash compactors, built-in indoor grills, microwaves, dishwashers, and exhaust fans. There is a $3,000 per item annual maximum, and the plan starts at $49.99 per month for a sample Texas-home quote.
- The System plan includes coverage for HVAC systems, exposed ductwork, and plumbing systems like stoppages and line leaks. It also protects homeowners' electrical systems, including ceiling fans, smoke detectors, and wired doorbells. The plan has a $5,000 per claim yearly maximum coverage limit, and the price starts at $59.99 per month.
- The Whole Home plan covers every appliance and system found under the Appliance and Systems plans. It has a $3,000 annual maximum per item for appliances and a $5,000 limit per claim for systems. The comprehensive plan starts at $69.99 per month.
Sears Home Services offers warranty services to people living in apartments, condominiums, townhouses, villas, and manufactured homes. Unlike some competitors, the company's coverage includes repairs or replacements of items within a single unit, regardless of whether it's a house or an apartment. However, the warranty doesn't apply to homes used for commercial purposes or those listed or registered as historical places.
The three standard plans offered by Sears Home Services don't cover the removal or disposal of an unrepairable item or the recapture, reclamation, and disposal of refrigerant. In most cases, mechanical failure due to regular wear and tear is covered under the plans. However, the Appliance and Whole Home plans also cover mechanical issues resulting from corrosion, rust, and sediment.
Where Is Sears Home Warrenty Available?
Sears Home Services operates in all 50 states across the United States, with the exception of Hawaii. While Hawaii customers are not eligible for the complimentary yearly heating and cooling checkups, they can still take advantage of the free refrigerator preventive maintenance service. Sears Home Services is available in;
Is Sears Home Warrenty Right For You?
Sears Home Warrenty is a typical home warranty provider, but it does have some unique features. One such feature is the complimentary annual preventive maintenance check for heating and cooling systems. This service can potentially save you hundreds of dollars by detecting and fixing problems early. Additionally, Sears Home Warranty adheres to industry standards with a service fee of $75 to $100 for scheduling a qualified repair technician.
Although Sears Home Warranty's overall offering is average, there are certain areas where it stands out. For example, it offers a 180-day service guarantee, which surpasses the industry norm of 30 to 90 days. However, Sears falls short in terms of pricing, as its plans are at the higher end of the spectrum, ranging from $49.99 to $69.99.
Sears home warrenty FAQs
What does a Sears home warrenty cover?
A Sears home warrenty covers a range of home appliances and systems, depending on the plan you choose. The Appliance plan covers important appliances like refrigerators, dishwashers, stoves, microwaves, washers and dryers, and trash compactors. The Major Systems plan covers plumbing systems, electrical systems, central heating, garbage disposals, faucets and toilets, water heaters, water softeners, ceiling fans, and garage door openers. The Whole House plan covers all appliances and systems included in the Appliances and Major Systems plans, as well as additional optional coverage for items like pools and spas, septic tanks, stand-alone freezers, and sump pumps. It's important to note that coverage limits and service fees may apply, and commercial-grade appliances may have lower coverage limits.
How much is the service fee for a Sears home warrenty?
The service fee for a Sears home warrenty ranges from $75 to $100 per visit, depending on the plan and the state where you live.
Is a Sears home warrenty the same as Cinch?
In 2019, Transform Holdco LLC, which owns Sears Home Services, sold its home warranty business to Cinch Home Services. As a result, Sears home warranty is now owned by Cinch, but the company still operates under the Sears Home Services brand name. So while Sears Home Services is still offering home warranty plans, it is now owned by Cinch Home Services.
Can I cancel my Sears home warrenty?
Yes, you can cancel your Sears home warrenty. The specific process and any associated fees may vary depending on the terms of your contract. Typically, home warranty providers require written notice of cancellation and may charge a cancellation fee. You should review your contract or contact Sears Home Services customer service for more information on cancelling your warranty.
How we evaluated Sears home warranties
In this review of Sears home warrenty, we examined the company's coverage, plans, pricing, and customer satisfaction, in comparison to other home warranty providers. A good home warranty plan should offer comprehensive coverage at a reasonable price. While Sears' prices are slightly higher than its competitors, the coverage is extensive, and the limits are significantly higher than average. Moreover, all three plans offer excellent benefits, including complimentary HVAC tune-ups and discounted oil changes. Although customer reviews should not be the sole basis for evaluating a company, we did take them into account. Sears is currently facing some challenges, and the customer complaints found online reflect this. However, despite the uncertainty surrounding the company's future, Sears continues to provide service comparable to some of the top-rated companies in the industry, making it a viable choice for those seeking a plan with high coverage limits.